Return policy

Returns

1. Eligibility for Returns

   • Items must be returned within 14 days of the delivery date.

   • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

   • Perishable goods, custom-made items, and gift cards are non-refundable.

2. How to Start a Return

   • Contact us at thesmokinredneck@gmail.com to initiate a return.

   • Provide your order number and a brief description of the issue.

   • Once approved, we will provide a return shipping label or instructions.

3. Return Shipping Costs

   • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

   • For all other returns, the customer is responsible for return shipping fees.

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Refunds

1. Refund Process

   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.

2. Partial Refunds

   • Items not returned in their original condition may be eligible for a partial refund at our discretion.

3. Non-Refundable Items

   • Sale items, perishable goods, and custom orders are non-refundable.

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Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at thesmokinredneck@gmail.com for further instructions.

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Contact Us

If you have any questions about our return and refund policy, don’t hesitate to reach out to us at:

• Email: thesmokinredneck@gmail.com

We’re here to make things right!